InstaMed is a payment portal that allows patients make payments to their health care provider.

You may create an account or, if you already have an InstaMed account, you can use your existing username and password. This allows you to view payment history and save or update your payment methods. If you do not wish to create an account, select “Continue as guest.”

Please call Patient Resources at 1-866-580-6470 (Monday – Thursday, 6 a.m. – 3 p.m.; and Friday, 6 a.m. – noon PST), or email PatientResources@davita.com immediately to cancel any incorrect payments.

If your credit card is declined, it will show immediately. Please contact your card issuer or bank for details. eCheck transactions may be returned after several days of entering. If returned, please contact your bank.

Yes, after your transaction is approved you will have the option to print or email a receipt.

No, at this time there is no recurring payment option.

You can make payments with a Visa, MasterCard, American Express, Discover credit card, or e-checks. To use e-checks, follow the steps below:

You can find your routing number and account number at the bottom of a physical check:

You may process more than one payment on a balance; however, they will be processed as separate transactions.

Your total patient responsibility is under the Balance Due section of the patient statement you received in the mail. You can also call our Patient Resources department for outstanding balance information and details at 1-866-580-6470.

After your insurance(s) processes your claims, they send a response to DaVita indicating your patient responsibility (for example your co-pay and/or deductible). DaVita will then send you a statement with any patient responsibility owed by you on a monthly basis.

Your account number will start with a letter and is located on the right-hand corner of your bill, followed by 6-7 numbers. The claim number and service dates will be in the middle section of the statement.

If the insurance listed is accurate, please reach out to your insurance provider directly, as they determine patient responsibility that DaVita bills. If an insurance is missing from your statement or you have any other questions, please call Patient Resources at 1-866-580-6470.

Call Patient Resources at 1-866-580-6470 (Monday – Thursday, 6 a.m. – 3 p.m.; and Friday, 6 a.m. – noon PST).

You can reach out to the social worker or insurance counselor at your center to discuss options.

There are three options:

1. Pay online at InstaMed.com.
2. Pay over the phone by calling 1-866-580-6470 (Monday – Thursday, 6 a.m. – 3 p.m.; and Friday, 6 a.m. – noon PST).
3. Mail a check to the address listed on your statement.

Your statement from DaVita will list all insurances billed prior to assigning any patient responsibility. If you have an insurance that is not listed, please bring your insurance card into the center during your next treatment or call Patient Resources at 1-866-580-6470.

First, please know that the EOB is not a bill. The EOB provides important information about how your insurance claim was processed by your insurance company. It is a document that you should use to determine how much you can expect to pay your provider. You should always match the provider’s bill with the EOB prior to making a payment to the provider.

DaVita Dialysis.