Patient Payment Portal
Make one less phone call or trip to the mailbox by using InstaMed, the easy and convenient way to pay your bill.
Notice
As of August 1, 2024, DaVita has a new and improved patient payment portal through InstaMed. For information on how to use the new payment portal, please see the frequently asked questions below.
By clicking “Proceed,” you will be taken to the new portal on a third party’s website that has privacy and security policies different than DaVita’s. DaVita and its affiliates are not responsible for the third party’s website or services.
Frequently Asked Questions (FAQs)
InstaMed is a payment portal that allows patients make payments to their health care provider.
You will need the following information:
- Patient first name
- Patient last name
- Patient account number (7-digit code)
- Center number (5-digit code)
The patient account number and center number can be found on the statement that the patient receives.
You may create an account or, if you already have an InstaMed account, you can use your existing username and password. This allows you to view payment history and save or update your payment methods. If you do not wish to create an account, select “Continue as guest.”
Please call Patient Resources at 1-866-580-6470 (Monday – Thursday, 6 a.m. – 3 p.m.; and Friday, 6 a.m. – noon PST), or email PatientResources@davita.com immediately to cancel any incorrect payments.
If your credit card is declined, it will show immediately. Please contact your card issuer or bank for details. eCheck transactions may be returned after several days of entering. If returned, please contact your bank.
Yes, after your transaction is approved you will have the option to print or email a receipt.
No, at this time there is no recurring payment option.
You may process more than one payment on a balance; however, they will be processed as separate transactions.
You can make payments with a Visa, MasterCard, American Express, Discover credit card, or e-checks. To use e-checks, follow the steps below:
1. Select "Add Bank Account":
2. Enter the name on account, account type, routing number, account number and state:
You can find your routing number and account number at the bottom of a physical check:
Your total patient responsibility is under the Balance Due section of the patient statement you received in the mail. You can also call our Patient Resources department for outstanding balance information and details at 1-866-580-6470.
After your insurance(s) processes your claims, they send a response to DaVita indicating your patient responsibility (for example your co-pay and/or deductible). DaVita will then send you a statement with any patient responsibility owed by you on a monthly basis.
Your account number will start with a letter and is located on the right-hand corner of your bill, followed by 6-7 numbers. The claim number and service dates will be in the middle section of the statement.
If the insurance listed is accurate, please reach out to your insurance provider directly, as they determine patient responsibility that DaVita bills. If an insurance is missing from your statement or you have any other questions, please call Patient Resources at 1-866-580-6470.
Call Patient Resources at 1-866-580-6470 (Monday – Thursday, 6 a.m. – 3 p.m.; and Friday, 6 a.m. – noon PST).
You can reach out to the social worker or insurance counselor at your center to discuss options.
There are three options:
- Pay online at InstaMed.com.
- Pay over the phone by calling 1-866-580-6470 (Monday – Thursday, 6 a.m. – 3 p.m.; and Friday, 6 a.m. – noon PST).
- Mail a check to the address listed on your statement.
Your statement from DaVita will list all insurances billed prior to assigning any patient responsibility. If you have an insurance that is not listed, please bring your insurance card into the center during your next treatment or call Patient Resources at 1-866-580-6470.
First, please know that the EOB is not a bill. The EOB provides important information about how your insurance claim was processed by your insurance company. It is a document that you should use to determine how much you can expect to pay your provider. You should always match the provider’s bill with the EOB prior to making a payment to the provider.
DaVita Dialysis.
Get in Touch
If you have any questions about payments, please contact the Patient Resources department.
By Phone
Call 1-866-580-6470 Monday – Thursday, 6 a.m. – 3 p.m. (PST); and Friday, 6 a.m. – noon (PST).
By Email
Reach us at PatientResources@DaVita.com