WEBVTT NOTE language:en-US NOTE Confidence: 0.9058476686477661 00:00:00.080 --> 00:00:00.880 My name is Helen. NOTE Confidence: 0.9260321855545044 00:00:01.000 --> 00:00:03.267 I'm one of the nurses here at DaVita Integrated Kidney NOTE Confidence: 0.9260321855545044 00:00:03.309 --> 00:00:03.519 Care. NOTE Confidence: 0.9617399573326111 00:00:03.560 --> 00:00:06.160 I've been a dialysis nurse for close to 30 years. NOTE Confidence: 0.9452105164527893 00:00:06.320 --> 00:00:08.800 I've been in DaVita for close to 8. NOTE Confidence: 0.8715659379959106 00:00:09.200 --> 00:00:11.892 I started off as an LPN oh so many years NOTE Confidence: 0.8715659379959106 00:00:11.959 --> 00:00:15.190 ago and worked my way up, worked through being a NOTE Confidence: 0.8715659379959106 00:00:15.257 --> 00:00:18.420 charge nurse, got my RN, I became a manager and NOTE Confidence: 0.8715659379959106 00:00:18.488 --> 00:00:20.439 then came to case management. NOTE Confidence: 0.9001238942146301 00:00:20.680 --> 00:00:23.537 When I started in DaVita, oh so many years ago, NOTE Confidence: 0.9001238942146301 00:00:23.598 --> 00:00:25.240 there were only four of us. NOTE Confidence: 0.905691385269165 00:00:25.240 --> 00:00:27.800 There were 4 nurses in our in my team. NOTE Confidence: 0.9479265809059143 00:00:27.960 --> 00:00:29.320 Now we're one of the largest. NOTE Confidence: 0.9114893078804016 00:00:29.560 --> 00:00:32.600 We have 1415 nurses in my team. NOTE Confidence: 0.9690024256706238 00:00:32.880 --> 00:00:35.600 We support each other, we help each other, we build NOTE Confidence: 0.9690024256706238 00:00:35.653 --> 00:00:38.000 each other just like we do with our members. NOTE Confidence: 0.9440919160842896 00:00:38.000 --> 00:00:41.995 We help out with the little things, maybe getting meals NOTE Confidence: 0.9440919160842896 00:00:42.068 --> 00:00:45.919 after a hospitalization or a new Doctor that you need NOTE Confidence: 0.9440919160842896 00:00:45.991 --> 00:00:49.551 or just sometimes you need to talk to somebody to NOTE Confidence: 0.9440919160842896 00:00:49.624 --> 00:00:52.821 help you through a hard time and the joy you NOTE Confidence: 0.9440919160842896 00:00:52.893 --> 00:00:55.800 get from helping with those phone calls. NOTE Confidence: 0.8437850475311279 00:00:56.000 --> 00:00:59.772 I never thought that a phone call would, would give NOTE Confidence: 0.8437850475311279 00:00:59.846 --> 00:01:02.952 me so much, but I received so much from my NOTE Confidence: 0.8437850475311279 00:01:03.026 --> 00:01:03.839 my members. NOTE Confidence: 0.8126040697097778 00:01:04.000 --> 00:01:06.240 I got a cell phone call not too long ago. NOTE Confidence: 0.9213374853134155 00:01:06.280 --> 00:01:09.289 A patient had received telephone call saying that she had NOTE Confidence: 0.9213374853134155 00:01:09.342 --> 00:01:12.404 a potential kidney transplant and she just wanted to share NOTE Confidence: 0.9213374853134155 00:01:12.457 --> 00:01:12.880 with me. NOTE Confidence: 0.9372435212135315 00:01:12.880 --> 00:01:16.431 She just wanted someone on her side and thinking about NOTE Confidence: 0.9372435212135315 00:01:16.496 --> 00:01:16.760 her. NOTE Confidence: 0.930558979511261 00:01:16.880 --> 00:01:19.042 And a few days later, her mom called me and NOTE Confidence: 0.930558979511261 00:01:19.092 --> 00:01:20.400 said they were going home. NOTE Confidence: 0.8823075294494629 00:01:20.400 --> 00:01:23.432 It was a success and she thanked me for everything NOTE Confidence: 0.8823075294494629 00:01:23.492 --> 00:01:24.160 that I did. NOTE Confidence: 0.9418442249298096 00:01:24.240 --> 00:01:26.680 When it comes down to it, we're like cheerleaders. NOTE Confidence: 0.8488214612007141 00:01:26.720 --> 00:01:28.200 We, we support you. NOTE Confidence: 0.9093559980392456 00:01:28.319 --> 00:01:31.566 We we build you up and we'll make sure that NOTE Confidence: 0.9093559980392456 00:01:31.642 --> 00:01:35.720 you know, if the tumbles happen, they're not as harsh. NOTE Confidence: 0.02773923985660076 00:01:40.840 --> 00:01:40.960 Yeah. NOTE Confidence: 0.9094568490982056 00:01:51.080 --> 00:01:54.521 I'm very grateful for all the opportunities that DaVita has NOTE Confidence: 0.9094568490982056 00:01:54.580 --> 00:01:55.280 given to me. NOTE Confidence: 0.8829036355018616 00:01:55.320 --> 00:01:59.000 I am honored for the winning the Nightingale Award. NOTE Confidence: 0.9599478840827942 00:01:59.000 --> 00:02:00.600 This recognition means a lot.