WEBVTT

NOTE
language:en-US

NOTE Confidence: 0.8400468826293945

00:00:00.920 --> 00:00:03.565
My name is Bridget and I'm a nurse practitioner at

NOTE Confidence: 0.8400468826293945

00:00:03.618 --> 00:00:04.199
DaVita IKC.

NOTE Confidence: 0.7462957501411438

00:00:04.880 --> 00:00:07.960
My name is Sherry and I'm a DaVita IKC patient.

NOTE Confidence: 0.9692510962486267

00:00:10.920 --> 00:00:13.618
One day she did not show up because she's called

NOTE Confidence: 0.9692510962486267

00:00:13.674 --> 00:00:15.079
saying I don't feel well.

NOTE Confidence: 0.8833467364311218

00:00:15.080 --> 00:00:19.012
The social worker on my team immediately recognized, Oh my

NOTE Confidence: 0.8833467364311218

00:00:19.080 --> 00:00:22.199
gosh, this is not typical behavior for Sherri.

NOTE Confidence: 0.9217556715011597

00:00:22.200 --> 00:00:25.173
The social worker took it upon herself to do a

NOTE Confidence: 0.9217556715011597

00:00:25.238 --> 00:00:28.341
home visit and check in and make sure Sherri was

NOTE Confidence: 0.9217556715011597

00:00:28.406 --> 00:00:28.600
OK.

NOTE Confidence: 0.9036359786987305

00:00:28.840 --> 00:00:31.720
I was able to communicate with Sherri and the social

NOTE Confidence: 0.9036359786987305

00:00:31.775 --> 00:00:35.320
worker via our telehealth platform along with another colleague.

NOTE Confidence: 0.9617151618003845

00:00:35.400 --> 00:00:37.360
We immediately called the clinic.

NOTE Confidence: 0.8477009534835815

00:00:37.640 --> 00:00:41.385
We requested that blood cultures be obtained and we notified

NOTE Confidence: 0.8477009534835815

00:00:41.447 --> 00:00:43.319
Sherri's primary nephrologist.

NOTE Confidence: 0.9737561345100403

00:00:51.520 --> 00:00:54.670
I mean, it was amazing the level of care that

NOTE Confidence: 0.9737561345100403

00:00:54.740 --> 00:00:55.160
I got.

NOTE Confidence: 0.8720837235450745

00:00:55.160 --> 00:00:58.445
I was really surprised at that because who does house

NOTE Confidence: 0.8720837235450745

00:00:58.507 --> 00:00:58.879
calls?

NOTE Confidence: 0.8558781147003174

00:00:59.640 --> 00:01:02.349
Had my team not intervened, the outcome could have been

NOTE Confidence: 0.8558781147003174

00:01:02.399 --> 00:01:03.679
much different for Sherry.

NOTE Confidence: 0.9132044911384583

00:01:07.160 --> 00:01:11.653
I believe that DaVita IKC is not just an organization

NOTE Confidence: 0.9132044911384583

00:01:11.738 --> 00:01:14.959
that is focused on the disease itself.

NOTE Confidence: 0.8857144117355347

00:01:14.960 --> 00:01:16.160
They're focused on the person.

NOTE Confidence: 0.9597118496894836

00:01:16.520 --> 00:01:20.727
They made it personal and that made things much easier

NOTE Confidence: 0.9597118496894836

00:01:20.805 --> 00:01:22.520
for me to get through.

NOTE Confidence: 0.7199555039405823

00:01:23.200 --> 00:01:24.960
That's who defeated IKC is to me.