Invoices
Suppliers are expected to submit all invoices for indirect (non-treatment related) spend through the Coupa Supplier Portal. To view/manage invoices submitted through Coupa, please navigate to the “Invoices” tab within the Coupa Supplier Portal. If you use Coupa for multiple customers, please ensure that DaVita is selected in the “Select Customer” dropdown on the right-hand side when accessing this page.
Creating Invoices via PO Flip (PO-Backed)
Flip your DaVita purchase orders (POs) directly into an invoice within the Coupa Supplier Portal. This method is preferred for low-volume transactions.
PO Flip Job Aids
REMINDER: A PDF copy of your invoice is required to be uploaded in the Image Scan section.
Creating Invoices via Supplier Actionable Notifications
Flip your DaVita Purchase Orders (POs) directly into an invoice via the PO Email (SAN) notification you receive from Coupa. This method is preferred for low volume/one-off transactions. For assistance with this process, please see below.
Invoice via SAN Job Aid
REMINDER: A PDF copy of your invoice is required to be uploaded in the Image Scan section.
Advanced Invoice Enablement (cXML, SFTP) (requires DaVita initiation)
cXML
Use integration to automate purchase order and invoice processing. This method is preferred for high-volume transaction suppliers and those who have the technical ability to support cXML invoicing. To see if you may be able to invoice DaVita via cXML, please contact DavitaCoupaSuppliers@davita.com.
SFTP
Upload invoices using a CSV file via Secure File Transfer Protocol (sFTP). Currently, DaVita supports PO-backed, contract-backed, and non-PO backed SFTP/loader files. This method is preferred for high-volume transaction suppliers and those who have the technical ability to support SFTP/Loader File invoicing. To see if you may be able to invoice DaVita via SFTP/Loader File, please contact DavitaCoupaSuppliers@davita.com.
Job Aids
Invoice and Payment Status
Invoice and payment status for all invoices submitted through Coupa is available to suppliers directly within the Coupa Supplier Portal. For invoices with Pending Approval status, please contact the DaVita teammate/facility with any questions.
Job Aids
Resolving Invoice Disputes
Should DaVita not agree with any aspect of a submitted invoice, they should dispute the invoice with a relevant comment detailing the dispute reason(s). Suppliers are required to monitor and resolve all invoice disputes within the Coupa Supplier Portal. For assistance with this process, please see below.
Job Aids
Creating Credit Notes
DaVita suppliers can create and issue credit notes to DaVita directly within the Coupa Supplier Portal.
